Yet again we went to Island Bathrooms for the 2 new bath and shower rooms we are currently building. We were helped by Tonia at Holdenhurst Road and found her to be so helpful and knowledgeable about the products. From ordering to delivery or pick up the whole process is on time and without fuss. We have returned to Island Bathrooms over and over again and quite honestly wouldn’t go anywhere else. You can be assured of the best prices, attention and customer service. Thank you once again, the bathrooms look fabulous! ★★★★★
Tansey… We never thanked you for recommending Karol. He and his crew have done a smashing job.
Gary and his guys in the warehouse have provided excellent service and support. I suspect their great efforts go unnoticed sometimes, but it’s fair to say they go above and beyond- Lorraine has also been a star!
Excellent service! Thank you.
As always really excellent friendly service ,choice and quality
We recently visited the showroom in order to seek specific items to update our bathroom. We were met by Stacey, who was helpful and knowledgeable and assisted us in our choices. After visiting, I telephoned to ask her further advice, and she happily answered all my queries. I was then confident to place the order.
I was informed at each stage up to delivery, which was efficient and prompt. Great service!
Having used Island Bathrooms,Salisbury, on a few occasions over the past three years I found Simon to be most helpful and knowledgeable and would have no hesitation in recommending Island Bathrooms at Salisbury. With the bonus of great prices for quality products.
I would like to say thank you very much to yourself and to Island Bathrooms for the consideration you have showed in supporting me throughout the resolution of this issue, and today’s gesture which I greatly appreciate. I believe the issue is now completely resolved.
I am enormously thankful to you Sue for the support that you have shown me, right from the beginning you made me feel that I was in very safe hands and that you cared about the situation and knew exactly what to do, you are an exemplary Customer Service professional. I rapidly began to feel very optimistic that the issue was going to get completely resolved, which I believe has now happened. Thank you for getting me a new shower mixer valve, I appreciate the effort in talking to the supplier and getting that in, and ordering the tiles. Kirsty got the tile delivery organised while you were away and Simon kindly transported them to Bournemouth when they came in for Paul to pick them up on the day. Thank you to both Kirsty and Simon also. Paul is a very experienced fitter and made the issue resolution on the day look easy, a testament to his skill, thank you for the introduction.
I am very pleased that I came to Island Bathrooms and Kitchens, your a good team, and think that how you as a company deal with issues through your Customer Service area, is exemplary. For me, the quality of a company is marked out by how any issues downstream are resolved. I would not hesitate to recommend your company to others.
We went into the Bournemouth (Holdenhurst Road) Showroom and was met by Simon Whitelock who assisted us throughout the whole process of designing, choosing and arranging the fitting of our bathroom in conjunction with his superb team of tradesmen. Nothing was too much trouble and his patience with us was to be commended and thanks to everyone involved we are now the proud owners of a wonderful bathroom.
As a final nice touch he popped round to check that we were happy with the finished installation.
Simon Crane was very well informed and helpful when I visited the Holdenhurst showroom today 19 August 2019.. Thank you Simon !
I want to thank you once again for always being brilliant with your support of your customers (one of the main reasons why we always recommend you and used you again for our son’s Bristol bathroom refurb).
Dear Lorraine, I have received the delivery today and thank you. I would like to stress how genial and helpful the two gentlemen who came to my home were. It was an absolute pleasure to receive them. I wish all other companies were the same. Please pass on my grateful thanks to such a really good team.
I would like to thank Island bathroom for recommending Neil Wilson, a first class bathroom fitter, nothing was to much trouble and he had some brilliant ideas. He was very helpful, very trustworthy, we gave him a key and he was brilliant. He had a problem with his tiler, unfortunately the tiler let him down. The tiler he did get to do the job was very good, it wasn’t an easy bathroom to tile, if I could I would give him a 12. I have recommend him to all our friends and also to see Paul Sutton at island bathrooms, once again thanking you all at island bathrooms, and a big thank you to Neil.
Very happy with the service and friendliness of the staff from our initial visit to delivery; we had a big project to undertake, but they were totally undaunted and very patient, spending a great deal of time with us to ensure we got what we wanted. Paul was brilliant at making sense of our ideas and suggesting products to meet the criteria and budget. Matt and Joan were really helpful at sorting queries and issues. We used Karol and the guys of KT Property Services, one of the recommended installers, who also got what we were trying to achieve; I won’t say it was always easy, but we have finally achieved the bathroom of our dreams. Everyone who now comes to the cottage is absolutely blown away by the bathrooms and we do have trouble getting some people out! Many thanks Island Bathrooms and KT Property Services; I have no hesitation in recommending you both. ★★★★★
Thanks for finishing up the kitchen guys!
It’s now a week since the engineer called and fixed the shower door. All seems to be well and it opens and closes smoothly. It took almost two months in total but with your support and perseverance, we got there. The company delivered in the end after you chased them and the work was carried out satisfactorily. Thank you for your efforts on this as I do believe that you went the extra mile in terms of customer service and I would have no hesitation in recommending Island Bathrooms to anyone in the future.
I wanted to thank you (Simon), who we saw on our first visit, Ashley who helped us place our order and put up with my questions and changes, Julie, and the two men who delivered the order, sorry I don’t have their names. Everybody has been so polite, helpful and kept us up to date with the progress of our order. It has been a pleasure and I hope I will have the chance to recommend you to friends.
Island helped us design and put together a superb bathroom a year or so ago, they did a great job – but what is far more impressive is they are totally honoring that supply and now a couple of years later they are still replacing small parts that have failed (this is through no fault of theirs) – the shower riser showed signs of rust – replaced FOC, this month the bath plug mechanism failed – another arrived in the post a few days later from the manufacturers. No hassle, no problems, just great service. Thank you.
Kim… Thanks again for your help – honestly, it was such a positive shopping experience – and my husband rarely says that! Will be in contact v soon.
Chloe, I just wanted to say a big thank you for your brilliant service regarding the fitting of the downstairs cloakroom. It all went in today and looks great. It wasn’t such a difficult fit as we imagined and I think that’s because you planned it so well! And thank you also for speedy delivery, much appreciated.
Found staff very helpful. Nothing 2 much trouble. 1st visit. Purchased items 4 bathroom. ★★★★★
Visited this showroom four times before we decided on what to purchase. Each time Stacey was on hand to help and advise. No one could have done more. All the staff are very friendly and helpful . Nothing seems too much trouble. We will be placing an order in a few days time and have complete confidence in them. A very big thank you to Stacey as at no time did she make us feel that we any trouble.
The staff are very helpful and friendly, especially Paul has been very knowledgeable and informative, he has helped me with our purchase with our main bathroom, excellant service and gold star. ★★★★★
Lorraine, thanks so much for your excellent customer service.
We thought we would say a big thank you for your assistance in choosing everything for our cloakroom refurbishment. It is all complete now apart from one more coat of emulsion! We are really pleased with the finished products, so thanks again.
I am writing to let you know how impressed I am with one of your staff members, Julie. Our digital shower purchased from you stopped working and my first point of contact was with Julie. She got the ball rolling to get this fixed straightaway and even though it’s taken a while she kept in touch to see what was happening on several occasions. In all she went the extra mile and was also cheerful and caring – very rare these days! A big thank you to Julie, much appreciated.
Just wanted to say a very big thank you for all of your work in resolving our loo problem. It’s so refreshing to find a company that has such excellent after-sales service – particularly bearing in mind the length of time that’s elapsed since the goods were purchased. Please pass on our thanks to all involved.
Matt & Kristian… Thank you very much for this extremely prompt response to our visit this morning. Excellent customer service indeed and a very good result for us to have the doors all replaced. They shouldn’t have discoloured in less than three years. It certainly pays to shop at a reputable store. The help you gave us is very much appreciated indeed.
Exceptional service, prices and products.
Stuart was incredibly helpful when we were bathroom shopping and made it much easier to make informed decisions…..we changed our minds on several things after he gave us advice and we were really pleased he was there to help. Not only that but he wasn’t even put out that we rocked up very late in the day and he ended up staying late because of us…..Thankyou. The bathroom was delivered really well and very quickly – the chaps who delivered it were very thorough to check everything – can’t fault the service at all!
Just wanted to say how impressed I was with your delivery guys this morning. They were so helpful with checking the order through and very informative – a great team.
Our new en-suite and cloakroom were fitted in May 2015. Recently, a buffer came off the cloakroom toilet seat and disappeared. I saw Paul at Island Bathrooms (who was very helpful and very nice) to see if they could supply another buffer rather than have to buy a complete new toilet seat. Paul passed me onto Lorraine who couldn’t have been more helpful. This morning I have received in the post a pack of 4 new buffers completely free of charge. Superb service – thank you Island Bathrooms and especially Lorraine.
The service was excellent, Kirsty was very helpful and patient despite several changes of plan throughout the process. The fitters recommended did a wonderful job, very friendly and professional. We could not have asked for more, many thanks.
Thank you Island bathrooms for my lovely new bath and shower which has recently been fitted. The bathroom now looks like a proper bathroom and its finally a pleasure to go in there in the mornings after putting up with a very basic wet room setup in the two years I’ve been living in this property. The range of bathroom products at Island bathrooms is extensive without being overwhelming and suitable for any sort of budget. I would recommend them to anyone. I was also very impressed with all the people I came into contact with at Island bathrooms throughout the process of seeing this project through. I cannot fault them on customer service at any stage of the procedure and I am very satisfied with the purchases I finally made.
I am especially grateful to Kirsty Walters the assistant I worked with to sort everything out. Her understanding of my needs and my limited budget was exceptional, I am single, I suffer from chronic anxiety and find doing anything like this extremely difficult. She was so supportive and patient and gave me the time I needed to make my decision without pressurising me at any stage. Her understanding and patient, caring attitude made it possible for me to go ahead and see this project through. Thank you so much Kirsty, you were brilliant and you are a real asset to this company!
A huge thank you, the bathroom is amazing, I am absolutely thrilled with the finished result. Terry was great so skillful and a lovely character. Thank you also for you expertise and patience.
I’m chuffed to bits with it and Josh was fantastic and very patient!!
Having looked all over poole and Bournemouth for bathroom showrooms I was bored of looking at the same old stuff!! I wanted something of a wow factor that wasn’t eye wateringly expensive and my bathroom fitter recommended island bathrooms!!! I was like a kid in a candy shop I loved their products (they have 2 showrooms) and I bought all my stuff from the holdenhurst rd. Paul sat patiently as I went through all my wants and if they didn’t have it in the showroom he trawled through catalogs for me, he’s a star!! I really felt like all the staff in there have my best interests at heart, all were super helpful, honest and really kind, Kim, Matt everyone goes out of their way to help and give an opinion if asked, they are super knowledgeable and not at all pushy I felt totally at ease and really happy to be buying from them, and believe me I have spent hours in there- they have the patience of a saint!!! Even the guys who deliver the goods are lovely!!! Their after care again is brilliant, I had to exchange a couple of items as when the bathrooms were nearly done, the accessories I’d initially chose just didn’t work and again nothing was a problem as their main objective is to ensure you leave happy and satisfied. So if you want a super cool bathroom at a reasonable price with people who genuinely want to help and do there best for you this is the place for you…. end result- love love love my bathrooms and I wouldn’t hesitate to recommend them to anyone!!! ★★★★★
Very impressed with the selection and quality of bathroom showers & basins on show. Stuart was very helpful and patient and went through the various options on the shower enclosures with us, checking all our measurements to make sure we had the right enclosure to fit.
Having decided on what we required it was a simple transaction and an enjoyable experience.
Excellent and knowledgeable service as always. ★★★★★
Many thanks for the help you gave us in planning the en-suite bathroom. It’s now been installed by Justin and looks fantastic. Also the guys who delivered the tiles and shower were really friendly and we appreciated them coming at a set time on the Saturday… So thanks for that too. We would not hesitate at using Island Bathrooms in the future.
We haven’t fitted all of our items yet, but have checked them & they all look great. We had to get them in a hurry as our plumber needed them for the first fix & staff in the Salisbury store went out of their way to get all the items we wanted on the day, so I could take them away with me. Thank you, I wouldn’t hesitate to recommend you… in fact, I already have!
We broke our toilet which I had bought from you in 2014. The following morning, early, I left a message on your answer machine & within a few minutes of Tansey ringing me back, we had the right model all organised. I fitted it the same evening. Thanks Tansey, you’re a star.
We went into the Salisbury showroom ” just to get some ideas” and came out rather later with a complete bathroom plan designed by Joshua which has recently been completed and looks amazing. From our first contact with Island Bathrooms things went so smoothly thanks to Justin’s organisation and the first class work of his team of tradesman all of whom we would thoroughly recommend. Our special thanks go to Mark who was on site every day and , after completely ripping out the old bathroom , did a first class job of the fitting of the new units and we are delighted with result. Once again thank you Island Bathrooms . We can’t recommend you highly enough.
We used Island Bathrooms when we upgraded our bathroom using a full toilet suite, corner bath and walk-in shower. We were so pleased with the quality of work that we are considering using them again when we revamp our kitchen.
Thank you so much to Paul in the Bournemouth showroom. From start to finish he was a pleasure to do business with. Nothing was too much trouble and we cant thank him enough for making the process so easy and enjoyable. Highly recommend – Thanks again.
I have collected a new toilet seat and screw fixings from your Salisbury showroom. Thank you very much for your prompt attention. Please pass on my thanks to Paul at Bournemouth.
I’m nearly 75 years old and it’s a very long time since I have been so impressed by the help and courtesy shown to me by your team of staff over the fault in our bathroom mirror. It was borderline in terms of guarantee and yet you provided an amazing service to obtain and deliver a replacement within 24 hours. A big thank you to all the members of your staff who were involved.
I just want to say thank you very much for all your help and advice as I was on a very tight budget. I am ever so pleased with the finished result although I was worried the tiles were too dark. They were not my first choice but my favourite ones were too expensive.Nevertheless they do look so good.The cherry on the top I think were the plinth lights you suggested. Once again many thanks!
Cannot thank island bathrooms for all the help and advice. They have transformed and redesigned our bathroom and we love it. Kirsty listen and really knew what we were looking for and came up with some great ideas. All furniture is to a high standard with plently of choice and with many different design features or colour choice. Can highly recommend. ★★★★★
These guys are so helpful.
Thank you. Collected and will be the perfect fit. Great service.
Just wanted to thank the staff in Salisbury for their recent help in exchanging our shower tray. We realised we had ordered the wrong size (our fault entirely!) when the work was already underway and timescales were tight. We were very worried this would be difficult and time consuming to resolve especially at this time of year, but Chloe couldn’t have been more helpful and the problem was quickly sorted much to our relief. Also thanks to Kirsty for all her help in designing the en suite, she was fantastic. This has been our 4th and final bathroom project and we have come to Island Bathrooms for each one. What you offer is a brilliant bespoke face to face service with a great showroom that is hard to find nowadays. There is nothing like it where we live in Fareham but travelling to you has been well worth the effort. Your advice and suggestions were very much appreciated. Most bathroom sales places have little on display and pretty much leave you to attempt to plan it alone with only a brochure for help which is really confusing, so thank you for such helpful, friendly and fantastic service. Even your delivery people are a credit to you. We would happily recommend you to anyone.
I would just like to say that I was so impressed with the speed at which a shower panel that was damaged got replaced. Within 2 hours it was delivered. A fixing was damaged and again the next day it was received in the post. All staff were so helpful either by phone call or when in the showroom. We dealt with Tonia who was absolutely amazing and nothing was too much trouble. Would and will always recommend island bathrooms. Thank you.
A word of thanks for all the help and advice from Stuart and the staff at Cleveland Road for helping me select the items for my new bathroom. Always someone available to answer queries without any pressure. I was very impressed with the quality and huge choice of the products available. There was a small crack in the bath panel discovered on delivery which was exchanged immediately without quibble. Excellent service from a very good Company. Thank you.
We like to think we’re pretty savvy when it comes to paying the right price for the right stuff, and having done a fair bit of shopping around, have settled on Island Bathrooms quite a few times as they have an excellent showroom, knowledgeable staff and internet-beating (or at least matching prices).
Excellent showroom with an amazing choice of products. We were very impressed with Simon’s knowledge and helpfulness in designing our two en suites, he spent a lot of time with us discussing exactly what we wanted and how to achieve it as well as suggesting alternatives. We have already recommended Island Bathrooms to family.
Kirsty was really friendly and managed to design our bathroom to the exact way we wanted it! Couldn’t rate her service enough nothing was too much! We had to change our vanity unit and shower screen after thinking about it at home and she sorted that immediately for us ! Great service
Great showroom with helpful, friendly and knowledgeable staff. Amazing range of bathroom accessories. We are so pleased with the service we received and would recommend to anyone looking for a bathroom. ★★★★★
I don’t often write reviews so bear with me! After looking around online I decided to seek some expert help for my family bathroom, And that’s exactly what I found! The showroom was huge with lots of choice! Plus I didn’t get hounded by salesman like I had experienced at other showrooms in the past. After a consultation with one of the design team we came up with a fantastic design for my family bathroom. Once I had bought the items (which were great prices thanks to the sale!) I spoke with one of the recommended fitters who were great and now my family have a dream bathroom! Thank you Island bathrooms!
Matt, just wanted to thank you for sending your man over to us so promptly this morning to fix the shower. Great service from you guys as usual.
Thank you so much for your prompt attention to this and your efficient approach when we were in store, you achieved so much to focus our ideas in such a short time.
From the first time going to the showroom to completion of our kitchen we received excellent service from the Salisbury showroom. We met Simon Beckwith in the showroom who took us around to see different kitchens on display, lots on offer to cover different budgets his help and advice was invaluable. He gave us a plan with a quote and arranged a home visit, at all times our needs were considered and when we decided on the Eco kitchen a date was given for installation, and started on that date. Barrie (Kitchen Manager) visited us during the kitchen being installed always helpful and making changes as required nothing was too much bother from the staff, including the delivery men to the staff on the phone and David the company founder who advised us on our floor. Billy Richardson our fitter was hard wording, very conscientious and each day before leaving made sure we were happy with everything. The finished result a kitchen we love and can in enjoy in months and years ahead thank you to all the Team! ★★★★★