I wanted to thank you (Simon), who we saw on our first visit, Ashley who helped us place our order and put up with my questions and changes, Julie, and the two men who delivered the order, sorry I don’t have their names. Everybody has been so polite, helpful and kept us up to date with the progress of our order. It has been a pleasure and I hope I will have the chance to recommend you to friends.
I just wanted to send a special thank you for your helpfulness. Not just in sourcing but in supplying and making available in double quick time, the cartridge has returned the shower to its full former glory. Not bad for a 20 year-old system…. so a very big thank you for such an excellent, long lasting customer service. A rare gem in today’s world… you (Kim) and Island Bathrooms together… a marvel!
The showrooms are spectacular very good work especially in Island Bathrooms on Cleveland Road!
Just wanted to say how impressed I was with your delivery guys this morning. They were so helpful with checking the order through and very informative – a great team.
I don’t often write reviews so bear with me! After looking around online I decided to seek some expert help for my family bathroom, And that’s exactly what I found! The showroom was huge with lots of choice! Plus I didn’t get hounded by salesman like I had experienced at other showrooms in the past. After a consultation with one of the design team we came up with a fantastic design for my family bathroom. Once I had bought the items (which were great prices thanks to the sale!) I spoke with one of the recommended fitters who were great and now my family have a dream bathroom! Thank you Island bathrooms!
Lorraine, thanks so much for your excellent customer service.
I’m chuffed to bits with it and Josh was fantastic and very patient!!
Just wanted to say a very big thank you for all of your work in resolving our loo problem. It’s so refreshing to find a company that has such excellent after-sales service – particularly bearing in mind the length of time that’s elapsed since the goods were purchased. Please pass on our thanks to all involved.
I’m nearly 75 years old and it’s a very long time since I have been so impressed by the help and courtesy shown to me by your team of staff over the fault in our bathroom mirror. It was borderline in terms of guarantee and yet you provided an amazing service to obtain and deliver a replacement within 24 hours. A big thank you to all the members of your staff who were involved.
Kim… Thanks again for your help – honestly, it was such a positive shopping experience – and my husband rarely says that! Will be in contact v soon.
Friendly staff. Bright showroom and very helpful. ★★★★★
These guys are so helpful.
We broke our toilet which I had bought from you in 2014. The following morning, early, I left a message on your answer machine & within a few minutes of Tansey ringing me back, we had the right model all organised. I fitted it the same evening. Thanks Tansey, you’re a star.
Tansey… We never thanked you for recommending Karol. He and his crew have done a smashing job.
This is a huge showroom for bathroom and toilet fittings. The displays are fantastic and give real inspiration for redesigning and ideas for homes. They have a fantastic range of accessories as well and things not seen elsewhere. The staff are happy to help and measure and nothing is too much trouble.
Gary and his guys in the warehouse have provided excellent service and support. I suspect their great efforts go unnoticed sometimes, but it’s fair to say they go above and beyond- Lorraine has also been a star!
Many thanks for the help you gave us in planning the en-suite bathroom. It’s now been installed by Justin and looks fantastic. Also the guys who delivered the tiles and shower were really friendly and we appreciated them coming at a set time on the Saturday… So thanks for that too. We would not hesitate at using Island Bathrooms in the future.
Cannot thank island bathrooms for all the help and advice. They have transformed and redesigned our bathroom and we love it. Kirsty listen and really knew what we were looking for and came up with some great ideas. All furniture is to a high standard with plently of choice and with many different design features or colour choice. Can highly recommend. ★★★★★
A huge thank you, the bathroom is amazing, I am absolutely thrilled with the finished result. Terry was great so skillful and a lovely character. Thank you also for you expertise and patience.
Exceptional service, prices and products.
Thanks for finishing up the kitchen guys!
Matt, just wanted to thank you for sending your man over to us so promptly this morning to fix the shower. Great service from you guys as usual.
We have just had our delivery from yourselves and I just wanted to provide you with some feedback regarding the delivery service that hopefully you can pass onto the relevant person or people.
The 2 men that delivered our products were lovely. Extremely friendly and comfortable to be around. I was at home with only my 1 year old and felt extremely at ease in their company. Very friendly to my baby… to the point she cried when they left.
Your company certainly seems to have employed delivery drivers who have the personal touch. Something very rare with delivery drivers in my personal opinion.
Thank you so much for the service you have provided us with. We have purchased 3 bathroom suits from you now and will certainly recommend and use you in the future.
Very good discussion to select units and fittings with good advice. All showroom staff very helpful. Delivery team outstanding. Very personable, cheerful, careful unloading, excellent checking every piece and placing in storage area. This is the best delivery service I have received in a very long time and the team is to be thoroughly commended.
The staff are very helpful and friendly, especially Paul has been very knowledgeable and informative, he has helped me with our purchase with our main bathroom, excellant service and gold star. ★★★★★
Having looked all over poole and Bournemouth for bathroom showrooms I was bored of looking at the same old stuff!! I wanted something of a wow factor that wasn’t eye wateringly expensive and my bathroom fitter recommended island bathrooms!!! I was like a kid in a candy shop I loved their products (they have 2 showrooms) and I bought all my stuff from the holdenhurst rd. Paul sat patiently as I went through all my wants and if they didn’t have it in the showroom he trawled through catalogs for me, he’s a star!! I really felt like all the staff in there have my best interests at heart, all were super helpful, honest and really kind, Kim, Matt everyone goes out of their way to help and give an opinion if asked, they are super knowledgeable and not at all pushy I felt totally at ease and really happy to be buying from them, and believe me I have spent hours in there- they have the patience of a saint!!! Even the guys who deliver the goods are lovely!!! Their after care again is brilliant, I had to exchange a couple of items as when the bathrooms were nearly done, the accessories I’d initially chose just didn’t work and again nothing was a problem as their main objective is to ensure you leave happy and satisfied. So if you want a super cool bathroom at a reasonable price with people who genuinely want to help and do there best for you this is the place for you…. end result- love love love my bathrooms and I wouldn’t hesitate to recommend them to anyone!!! ★★★★★
I would like to thank Island bathroom for recommending Neil Wilson, a first class bathroom fitter, nothing was to much trouble and he had some brilliant ideas. He was very helpful, very trustworthy, we gave him a key and he was brilliant. He had a problem with his tiler, unfortunately the tiler let him down. The tiler he did get to do the job was very good, it wasn’t an easy bathroom to tile, if I could I would give him a 12. I have recommend him to all our friends and also to see Paul Sutton at island bathrooms, once again thanking you all at island bathrooms, and a big thank you to Neil.
Found staff very helpful. Nothing 2 much trouble. 1st visit. Purchased items 4 bathroom. ★★★★★
Thank you so much for your prompt attention to this and your efficient approach when we were in store, you achieved so much to focus our ideas in such a short time.
Matt & Kristian… Thank you very much for this extremely prompt response to our visit this morning. Excellent customer service indeed and a very good result for us to have the doors all replaced. They shouldn’t have discoloured in less than three years. It certainly pays to shop at a reputable store. The help you gave us is very much appreciated indeed.
I am writing to let you know how impressed I am with one of your staff members, Julie. Our digital shower purchased from you stopped working and my first point of contact was with Julie. She got the ball rolling to get this fixed straightaway and even though it’s taken a while she kept in touch to see what was happening on several occasions. In all she went the extra mile and was also cheerful and caring – very rare these days! A big thank you to Julie, much appreciated.
I have collected a new toilet seat and screw fixings from your Salisbury showroom. Thank you very much for your prompt attention. Please pass on my thanks to Paul at Bournemouth.
Great showroom with helpful, friendly and knowledgeable staff. Amazing range of bathroom accessories. We are so pleased with the service we received and would recommend to anyone looking for a bathroom. ★★★★★
We used Island Bathrooms when we upgraded our bathroom using a full toilet suite, corner bath and walk-in shower. We were so pleased with the quality of work that we are considering using them again when we revamp our kitchen.
I ♥ it very much.
Yet again we went to Island Bathrooms for the 2 new bath and shower rooms we are currently building. We were helped by Tonia at Holdenhurst Road and found her to be so helpful and knowledgeable about the products. From ordering to delivery or pick up the whole process is on time and without fuss. We have returned to Island Bathrooms over and over again and quite honestly wouldn’t go anywhere else. You can be assured of the best prices, attention and customer service. Thank you once again, the bathrooms look fabulous! ★★★★★
I ordered a sink and toilet for my new bathroom from these guys online and they were fantastic. The order was delayed due to the manufacturer having some problems but Rachel at Island bathrooms was very helpful and kept in contact with me until the items were delivered.
I just want to say thank you very much for all your help and advice as I was on a very tight budget. I am ever so pleased with the finished result although I was worried the tiles were too dark. They were not my first choice but my favourite ones were too expensive.Nevertheless they do look so good.The cherry on the top I think were the plinth lights you suggested. Once again many thanks!
I am so happy with the services that I have always had from this shop. I had a real emergency on Saturday as I only had a few hours to replace the whole shower before my next guests arrived for my rented house. Kim even got me a plumber to do the work, I am very grateful for all their help.
Island helped us design and put together a superb bathroom a year or so ago, they did a great job – but what is far more impressive is they are totally honoring that supply and now a couple of years later they are still replacing small parts that have failed (this is through no fault of theirs) – the shower riser showed signs of rust – replaced FOC, this month the bath plug mechanism failed – another arrived in the post a few days later from the manufacturers. No hassle, no problems, just great service. Thank you.
Excellent and knowledgeable service as always. ★★★★★
Very helpful, patient, and pleasant to deal with. We have two beautiful bathrooms done by Island Bathrooms. Would highly recommend to anyone.
Having placed our order in Bournemouth we found the staff to be very helpful in guiding us through what would and wouldn’t work for us. As there are plenty of different layouts to see it is an education visiting! We have been really pleased with the quality of the goods we ordered. When bits were missing we phoned. Things then got sorted out quickly. The Calypso furniture is strong and a bathroom specialist friend we have was really impressed with it. The Doccia shower tray is great, although heavy. Having the opportunity to get it made to size is brilliant. It is useful having a trap underneath that catches one’s hair. The delivery guys are very helpful and friendly too. We would thoroughly recommend this company.
Stuart was very helpful, explained everything to us without being pushy. He didn’t mind us calling back to ask questions and the price was reasonable. We would highly recommend to our friends. ★★★★★
Very happy with the service and friendliness of the staff from our initial visit to delivery; we had a big project to undertake, but they were totally undaunted and very patient, spending a great deal of time with us to ensure we got what we wanted. Paul was brilliant at making sense of our ideas and suggesting products to meet the criteria and budget. Matt and Joan were really helpful at sorting queries and issues. We used Karol and the guys of KT Property Services, one of the recommended installers, who also got what we were trying to achieve; I won’t say it was always easy, but we have finally achieved the bathroom of our dreams. Everyone who now comes to the cottage is absolutely blown away by the bathrooms and we do have trouble getting some people out! Many thanks Island Bathrooms and KT Property Services; I have no hesitation in recommending you both. ★★★★★
Excellent service! Thank you.
From the first time going to the showroom to completion of our kitchen we received excellent service from the Salisbury showroom. We met Simon Beckwith in the showroom who took us around to see different kitchens on display, lots on offer to cover different budgets his help and advice was invaluable. He gave us a plan with a quote and arranged a home visit, at all times our needs were considered and when we decided on the Eco kitchen a date was given for installation, and started on that date. Barrie (Kitchen Manager) visited us during the kitchen being installed always helpful and making changes as required nothing was too much bother from the staff, including the delivery men to the staff on the phone and David the company founder who advised us on our floor. Billy Richardson our fitter was hard wording, very conscientious and each day before leaving made sure we were happy with everything. The finished result a kitchen we love and can in enjoy in months and years ahead thank you to all the Team! ★★★★★
Dear Matt, thank you for your recent handling of my query regarding two ‘going rusty’ vanity unit door handles. Just a line to express my gratitude for the way you dealt with this matter. You were prompt, polite, very efficient and gave somewhat rare, good customer service. If you had an after sales survey I would mark you 110%. Most excellent.
We had a wonderful experience with Island Bathrooms from our extensive talks with Joshua so he could understand what we wanted (which he did very well) to the quote and images that we received. The delivery was fantastic with a very efficient and personable team. We also had various follow up questions which were always answered promptly. I would recommend Island Bathrooms without hesitation.
I want to thank you once again for always being brilliant with your support of your customers (one of the main reasons why we always recommend you and used you again for our son’s Bristol bathroom refurb).
A “ham fisted chap” broke a simple flap inside one of our toilet cisterns, we tried to get a replacement from a plumbing supplier—- no joy. Called into the Salisbury branch who supplied all the bathroom equipment in our refurbished bungalow—–“no problem I thought I saw one in the warehouse” was the reply—– sure enough he came back with it —– no charge —-! What wonderful service!
Please pass on my thanks to your warehouse guys – they had all the boxes ready, went through each one with me checking the contents were undamaged, and even helped me load it into the car. Great service. Now I’ve got a delightful weekend of ripping the old suite out and preparing for the installation!
We like to think we’re pretty savvy when it comes to paying the right price for the right stuff, and having done a fair bit of shopping around, have settled on Island Bathrooms quite a few times as they have an excellent showroom, knowledgeable staff and internet-beating (or at least matching prices).
It’s now a week since the engineer called and fixed the shower door. All seems to be well and it opens and closes smoothly. It took almost two months in total but with your support and perseverance, we got there. The company delivered in the end after you chased them and the work was carried out satisfactorily. Thank you for your efforts on this as I do believe that you went the extra mile in terms of customer service and I would have no hesitation in recommending Island Bathrooms to anyone in the future.
Dear Lorraine, I have recived the delivery today and thank you. I would like to stress how genial and helpful the two gentlemen who came to my home were. It was an absolute pleasure to receive them. I wish all other companies were the same. Please pass on my grateful thanks to such a really good team.
We thought we would say a big thank you for your assistance in choosing everything for our cloakroom refurbishment. It is all complete now apart from one more coat of emulsion! We are really pleased with the finished products, so thanks again.
Thank you. Collected and will be the perfect fit. Great service.
We haven’t fitted all of our items yet, but have checked them & they all look great. We had to get them in a hurry as our plumber needed them for the first fix & staff in the Salisbury store went out of their way to get all the items we wanted on the day, so I could take them away with me. Thank you, I wouldn’t hesitate to recommend you… in fact, I already have!
We have just purchased a bathroom suite from Paul. Very friendly and informative staff and a good selection of quality products. I ended up paying more than I intended, but am happy to know that they are just down the road if I have any issues in the future. In the past I’ve paid less for products from various website only companies and have ended up with poor quality goods. Will definitely use these guys again. The coffee wasn’t bad either, and my toddler was kept occupied for over an hour with the selection of toys they had available.
Simon was most helpful and knowledgeable with the supply of a replacement part and for further advice for a new bath/shower tap. All the bathroom furniture, equipment and appliances for our house were purchased from you and have proved to be long lasting and top quality, backed up with superlative unbeatable after sales service.
Thank you so much to Paul in the Bournemouth showroom. From start to finish he was a pleasure to do business with. Nothing was too much trouble and we cant thank him enough for making the process so easy and enjoyable. Highly recommend – Thanks again.