Exceptional service, prices and products.
I wanted to thank you (Simon), who we saw on our first visit, Ashley who helped us place our order and put up with my questions and changes, Julie, and the two men who delivered the order, sorry I don’t have their names. Everybody has been so polite, helpful and kept us up to date with the progress of our order. It has been a pleasure and I hope I will have the chance to recommend you to friends.
Island helped us design and put together a superb bathroom a year or so ago, they did a great job – but what is far more impressive is they are totally honoring that supply and now a couple of years later they are still replacing small parts that have failed (this is through no fault of theirs) – the shower riser showed signs of rust – replaced FOC, this month the bath plug mechanism failed – another arrived in the post a few days later from the manufacturers. No hassle, no problems, just great service. Thank you.
I have collected a new toilet seat and screw fixings from your Salisbury showroom. Thank you very much for your prompt attention. Please pass on my thanks to Paul at Bournemouth.
I’m nearly 75 years old and it’s a very long time since I have been so impressed by the help and courtesy shown to me by your team of staff over the fault in our bathroom mirror. It was borderline in terms of guarantee and yet you provided an amazing service to obtain and deliver a replacement within 24 hours. A big thank you to all the members of your staff who were involved.
Gary and his guys in the warehouse have provided excellent service and support. I suspect their great efforts go unnoticed sometimes, but it’s fair to say they go above and beyond- Lorraine has also been a star!
These guys are so helpful.
Excellent service! Thank you.
Just wanted to say a very big thank you for all of your work in resolving our loo problem. It’s so refreshing to find a company that has such excellent after-sales service – particularly bearing in mind the length of time that’s elapsed since the goods were purchased. Please pass on our thanks to all involved.
I’m chuffed to bits with it and Josh was fantastic and very patient!!
I just want to say thank you very much for all your help and advice as I was on a very tight budget. I am ever so pleased with the finished result although I was worried the tiles were too dark. They were not my first choice but my favourite ones were too expensive.Nevertheless they do look so good.The cherry on the top I think were the plinth lights you suggested. Once again many thanks!
Dear Lorraine, I have recived the delivery today and thank you. I would like to stress how genial and helpful the two gentlemen who came to my home were. It was an absolute pleasure to receive them. I wish all other companies were the same. Please pass on my grateful thanks to such a really good team.
Tansey… We never thanked you for recommending Karol. He and his crew have done a smashing job.
Very helpful, patient, and pleasant to deal with. We have two beautiful bathrooms done by Island Bathrooms. Would highly recommend to anyone.
We like to think we’re pretty savvy when it comes to paying the right price for the right stuff, and having done a fair bit of shopping around, have settled on Island Bathrooms quite a few times as they have an excellent showroom, knowledgeable staff and internet-beating (or at least matching prices).
Thank you so much to Paul in the Bournemouth showroom. From start to finish he was a pleasure to do business with. Nothing was too much trouble and we cant thank him enough for making the process so easy and enjoyable. Highly recommend – Thanks again.
This is a huge showroom for bathroom and toilet fittings. The displays are fantastic and give real inspiration for redesigning and ideas for homes. They have a fantastic range of accessories as well and things not seen elsewhere. The staff are happy to help and measure and nothing is too much trouble.
The showrooms are spectacular very good work especially in Island Bathrooms on Cleveland Road!
Thank you Island bathrooms for my lovely new bath and shower which has recently been fitted. The bathroom now looks like a proper bathroom and its finally a pleasure to go in there in the mornings after putting up with a very basic wet room setup in the two years I’ve been living in this property. The range of bathroom products at Island bathrooms is extensive without being overwhelming and suitable for any sort of budget. I would recommend them to anyone. I was also very impressed with all the people I came into contact with at Island bathrooms throughout the process of seeing this project through. I cannot fault them on customer service at any stage of the procedure and I am very satisfied with the purchases I finally made.
I am especially grateful to Kirsty Walters the assistant I worked with to sort everything out. Her understanding of my needs and my limited budget was exceptional, I am single, I suffer from chronic anxiety and find doing anything like this extremely difficult. She was so supportive and patient and gave me the time I needed to make my decision without pressurising me at any stage. Her understanding and patient, caring attitude made it possible for me to go ahead and see this project through. Thank you so much Kirsty, you were brilliant and you are a real asset to this company!
I love it very much.
Please pass on my thanks to your warehouse guys – they had all the boxes ready, went through each one with me checking the contents were undamaged, and even helped me load it into the car. Great service. Now I’ve got a delightful weekend of ripping the old suite out and preparing for the installation!
I don’t often write reviews so bear with me! After looking around online I decided to seek some expert help for my family bathroom, And that’s exactly what I found! The showroom was huge with lots of choice! Plus I didn’t get hounded by salesman like I had experienced at other showrooms in the past. After a consultation with one of the design team we came up with a fantastic design for my family bathroom. Once I had bought the items (which were great prices thanks to the sale!) I spoke with one of the recommended fitters who were great and now my family have a dream bathroom! Thank you Island bathrooms!
I ordered a sink and toilet for my new bathroom from these guys online and they were fantastic. The order was delayed due to the manufacturer having some problems but Rachel at Island bathrooms was very helpful and kept in contact with me until the items were delivered.
We broke our toilet which I had bought from you in 2014. The following morning, early, I left a message on your answer machine & within a few minutes of Tansey ringing me back, we had the right model all organised. I fitted it the same evening. Thanks Tansey, you’re a star.
We haven’t fitted all of our items yet, but have checked them & they all look great. We had to get them in a hurry as our plumber needed them for the first fix & staff in the Salisbury store went out of their way to get all the items we wanted on the day, so I could take them away with me. Thank you, I wouldn’t hesitate to recommend you… in fact, I already have!
We used Island Bathrooms when we upgraded our bathroom using a full toilet suite, corner bath and walk-in shower. We were so pleased with the quality of work that we are considering using them again when we revamp our kitchen.
We have just purchased a bathroom suite from Paul. Very friendly and informative staff and a good selection of quality products. I ended up paying more than I intended, but am happy to know that they are just down the road if I have any issues in the future. In the past I’ve paid less for products from various website only companies and have ended up with poor quality goods. Will definitely use these guys again. The coffee wasn’t bad either, and my toddler was kept occupied for over an hour with the selection of toys they had available.
I just wanted to send a special thank you for your helpfulness. Not just in sourcing but in supplying and making available in double quick time, the cartridge has returned the shower to its full former glory. Not bad for a 20 year-old system…. so a very big thank you for such an excellent, long lasting customer service. A rare gem in today’s world… you (Kim) and Island Bathrooms together… a marvel!
Matt & Kristian… Thank you very much for this extremely prompt response to our visit this morning. Excellent customer service indeed and a very good result for us to have the doors all replaced. They shouldn’t have discoloured in less than three years. It certainly pays to shop at a reputable store. The help you gave us is very much appreciated indeed.
I would like to thank Island bathroom for recommending Neil Wilson, a first class bathroom fitter, nothing was to much trouble and he had some brilliant ideas. He was very helpful, very trustworthy, we gave him a key and he was brilliant. He had a problem with his tiler, unfortunately the tiler let him down. The tiler he did get to do the job was very good, it wasn’t an easy bathroom to tile, if I could I would give him a 12. I have recommend him to all our friends and also to see Paul Sutton at island bathrooms, once again thanking you all at island bathrooms, and a big thank you to Neil.
From the first time going to the showroom to completion of our kitchen we received excellent service from the Salisbury showroom. We met Simon Beckwith in the showroom who took us around to see different kitchens on display, lots on offer to cover different budgets his help and advice was invaluable. He gave us a plan with a quote and arranged a home visit, at all times our needs were considered and when we decided on the Eco kitchen a date was given for installation, and started on that date. Barrie (Kitchen Manager) visited us during the kitchen being installed always helpful and making changes as required nothing was too much bother from the staff, including the delivery men to the staff on the phone and David the company founder who advised us on our floor. Billy Richardson our fitter was hard wording, very conscientious and each day before leaving made sure we were happy with everything. The finished result a kitchen we love and can in enjoy in months and years ahead thank you to all the Team! ★★★★★ stars
Just wanted to say how impressed I was with your delivery guys this morning. They were so helpful with checking the order through and very informative – a great team.
Thanks for finishing up the kitchen guys!
Kim… Thanks again for your help – honestly, it was such a positive shopping experience – and my husband rarely says that! Will be in contact v soon.
Matt, just wanted to thank you for sending your man over to us so promptly this morning to fix the shower. Great service from you guys as usual.
Thank you. Collected and will be the perfect fit. Great service.
Dear Matt, thank you for your recent handling of my query regarding two ‘going rusty’ vanity unit door handles. Just a line to express my gratitude for the way you dealt with this matter. You were prompt, polite, very efficient and gave somewhat rare, good customer service. If you had an after sales survey I would mark you 110%. Most excellent.
Thank you so much for your prompt attention to this and your efficient approach when we were in store, you achieved so much to focus our ideas in such a short time.
We thought we would say a big thank you for your assistance in choosing everything for our cloakroom refurbishment. It is all complete now apart from one more coat of emulsion! We are really pleased with the finished products, so thanks again.
I want to thank you once again for always being brilliant with your support of your customers (one of the main reasons why we always recommend you and used you again for our son’s Bristol bathroom refurb).
Many thanks for the help you gave us in planning the en-suite bathroom. It’s now been installed by Justin and looks fantastic. Also the guys who delivered the tiles and shower were really friendly and we appreciated them coming at a set time on the Saturday… So thanks for that too. We would not hesitate at using Island Bathrooms in the future.
It’s now a week since the engineer called and fixed the shower door. All seems to be well and it opens and closes smoothly. It took almost two months in total but with your support and perseverance, we got there. The company delivered in the end after you chased them and the work was carried out satisfactorily. Thank you for your efforts on this as I do believe that you went the extra mile in terms of customer service and I would have no hesitation in recommending Island Bathrooms to anyone in the future.
Lorraine, thanks so much for your excellent customer service.