Who we are

At Island Bathrooms, we are committed to maintaining the trust and confidence of our visitors to our website www.islandbathrooms.co.uk. In particular, we want you to know that Island Bathrooms does not sell, rent or trade email marketing lists with other companies and businesses for marketing purposes. In this privacy policy we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. Since we no longer sell products on our website (since 27th October 2016), we will not require and will never ask you to provide your bank details on our website, all purchases are now made in-store at our three showrooms in Bournemouth and Salisbury.

The types of data we collect & why

Cookies

There are many types of cookies, edible and non-edible. The types of cookies we use on our site are non-edible cookies; a small bit of information stored in your browser directory, implemented by optimisation and performance tools such as Google Analytics, Hotjar and Padiact to collect standard log information and details of visitor behavior patterns. Cookies allow our website, and the tools which monitor our website, to find out things such as if you’ve visited our site before, how our website is being used, and when it’s being used. We do not use cookies for any other reason.

  • Google Analytics uses cookies to find out things such as: where you’ve visited us from, the number and time of your previous visits, whether you are a new or returning visitor, how long you’ve been on the website for, what pages you have clicked on, how long you have been on a certain page, and what device you are visiting us on. Find out more here.
  • Hotjar uses cookies to find out things such as: if you are a new or returning visitor, which page you have visited, how long you’ve visited us for, and where you’ve clicked on our website. Cookies also help Hotjar to know if you’ve interacted with one of our visitor polls to ensure that the same poll does not re-appear if it has already been filled in. Find out more here.
  • Padiact uses cookies to find out things such as: if you are a new or returning visitor and how many pages you have visited. Cookies help Padiact to know when to target you with our sign-up form and know if you’ve interacted with our sign-up form to ensure that the same sign-up form does not re-appear if it has already been filled in. Find out more here.

Google Analytics

We use Google Analytics to monitor our website’s traffic and performance. When you visit www.islandbathrooms.co.uk we use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of our website and where visitors may have come from, for example if you’ve clicked on a link to our website via our Facebook page, our Instagram account, or one of our Google Ads. This data allows us to see how well our website is performing and which sources our website visitors are more likely to visit us from.

This information collected is only processed in a way which does NOT identify anyone. We can’t make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Hotjar

We use Hotjar to monitor the activity on our website’s pages. When you visit www.islandbathrooms.co.uk we use Hotjar to collect data on standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of our website, which can tell us which parts of our website’s pages are performing well, and which parts of our website’s pages are clicked on the most. Hotjar also allows us to create Polls which visitors can vote on, for example, on how they found our website.

This information collected is only processed in a way which does NOT identify anyone. We use a basic Hotjar account which only allows us to monitor activity at a basic level on our website’s pages. The Information gathered via polls, entered by our visitors, is anonymous and we will never ask for personal information which may identify you.

Mailing lists

We use MailChimp as our marketing automation platform to deliver our email marketing campaigns. As part of the registration process for our marketing email campaigns we collect personal information, such as your name email address, via our email marketing sign-up forms. We use that information to send you marketing emails which contain: inspirational content and information about our sales and offers; to contact you if we need to obtain or provide additional information; to check our records are right, and to check every now and then that you’re happy and satisfied with the marketing emails we send you.We also gather statistics around email opening and clicks, using industry standard technologies, to help us monitor and improve our email marketing campaigns.

In order for you to be sent our email marketing campaigns you have to opt-in in order to receive them. By clicking the subscribe to list button, at the bottom of our email marketing sign-up forms, visitors acknowledge that the information they provide will be transferred to MailChimp for processing in the accordance with their privacy policy & terms. You’ll be sent a confirmation email after clicking the subscribe to list button to double check you have not subscribed to our marketing emails by mistake, and to stop anyone else from signing you up without your permission. Subscribers have the right to unsubscribe at any time. The option to unsubscribe is always present in any marketing email we send. To unsubscribe, click the unsubscribe link in the footer of any marketing email you receive from us, or contact hello@islandbathrooms.co.uk. You can also reply directly to any of our marketing emails; because if we’re emailing you, you should have the right to email us.

We don’t rent or trade email lists with other companies and businesses. Emails given to our sales or administration team in-store, to be used for contact purposes regarding sales and orders, will NOT be added to our email marketing list.

Padiact

We use Padiact to collect email subscriptions on our website and track the results to optimise email subscriptions. When someone visits www.islandbathrooms.co.uk we use Padiact to show them our email sign up form. We do this to ask new visitors, or returning visitors, if they’d like to subscribe to our email marketing list. Visitors can choose to enter their name and email on the sign-up form which then gets sent to MailChimp (our marketing email automation platform, which delivers our email marketing campaigns).

The personal information collected by Padiact is only processed in a way which does NOT identify anyone. Padiact never know who our visitors are, as they are not sent the data about who our visitors are.

Contact & enquiry forms

We use FormCraft to send and collect visitor enquiries and comments, which sometime requires the visitor to enter their name, email and other identifiable data, which is then sent to our administration team, sales team or marketing manager’s inbox. We do this to arrange design consultations between the visitor and our sales teams and reply to visitors regarding their enquiries made on our website.

Each form on our website presents a tailored agreement to inform the visitor about how the information, entered by the visitor, will be processed within our team. The visitor is required to read the agreement and acknowledge they’ve read the agreement to give permission for the form to be submitted to our administration team, sales team or marketing manager’s inbox. Regarding the Testimonial form, any information entered by the visitor may be published to our website. The visitor is required to read the agreement and acknowledge they’ve read the agreement to give us permission to upload and publish the information to our website. The information entered by the visitor in the testimonial form is anonymous and does not require the user to enter their full name or anything which may identify them.

Names, emails, comments, and other personally identifiable data, entered on any of our website forms, are NOT stored on our website, used for marketing purposes, or shared with a third party. If the agreement states that the form will be sent to our marketing manager, the contact details will only be used to verify or contact the visitor regarding their enquiry and will not be used for any other marketing purposes.

Comments

We use WP-SpamShield, an automated spam detection service, to check through visitor comments. We do this to protect our website from automated spam comments. When visitors leave comments on the site, specifically on our blog, we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Your Gravatar is an image that follows you from site to site appearing beside your name when a visitor comments on our blog. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Embedded content

Articles on this site, specifically on our blog or on our brand pages, may include embedded content from other websites (e.g. YouTube videos, images linked to brand websites, links to articles from other blogs, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Your rights

You are entitled to have access to any personal information we hold about you; to view, amend, or request that we delete any personal information we hold about you. If you are unsure if we hold any personal information about you, just ask. We’ll be happy to help you in any way that we can. Email your request to hello@islandbathrooms.co.uk.

If you have given your personal information in-store, regarding an order or purchase you’ve made, and would like to view, amend, or make a request regarding your personal information, please contact our administration team at admin@islandbathrooms.co.uk.

Changes to this privacy notice

This privacy policy will be reviewed as and when a change is made to how we process or require access to personal information and data on our website. If there are no changes to the way we process or require access to personal information and data, then this privacy policy will be reviewed yearly. This Privacy policy was edited and reviewed on the 24/05/2018.

Contact us

Thank you for taking the time to read our privacy policy. If you are unsure of anything you’ve read, or you would like us to clarify anything you’ve read, just contact us at hello@islandbathrooms.co.uk and we’ll be happy to help!