Advice
The following points are intended to help you avoid any pitfalls and any subsequent stress or unnecessary costs
Your requirements
Seek advice from your installer at the beginning of your project to identify your water pressure & tiling requirements, soil outlet & any potential restrictions that may arise at point of installation.
Visit a showroom
Visit us with a plan of your room, it is important to have the sizes of your room, doors, windows and soil location. For all we keep in stock some equipment is ordered in for your specification, much of which is on a lead time. This has been exasperated by the global supply and freight delays. Please ensure you are taking this into account when considering your new bathroom.
Avoid scheduling
We appreciate it is not always possible, however we encourage you to avoid scheduling an installation date with your installer before you receive your goods. Our delivery times are given in good faith and we endeavour to advise you of any delays but cannot be responsible for delays while a fitter is on site.
Collections & deliveries
When collecting, or upon delivery; please ensure as the purchaser & not a 3rd party, you are able, with assistance from our warehouse team & drivers, check all fragile items. This is to ensure we avoid any conflict if any future damage was identified.
Size variations
Be aware that in the bathroom industry, baths, units, shower doors and trays can have quite a lot of size variants. For example, a 900mm shower door could have an adjustment from 865mm-885mm, this is to compensate for the use of using boarding, tiling or untrue walls. A 1700mm bath may could also be 1695mm or even 1705mm so if a product size is critical please talk to us.
Keep items safe
Keep all boxes safe until installation is complete. If you need to return anything. All items must be returned in re-sellable condition, within 28 days.
Special order items
Due to the nature of special order items, they cannot be returned. This would be discussed with you at the point of sale. This could include any item which is specially ordered for you. We will, when possible return items in the condition they were received. This may however incur a restocking fee. Items that we stock; returned in perfect condition would be refunded in full if returned within 28 days of receipt. Outside of this period we may accept returns in exchange for a credit note.
This further reinforces the importance of checking all sizes & any points of detail with your fitters in advance of placing your order to avoid any potential fees that may incur. Please do contact our lovely admin team if you have any questions regarding this.