Testimonials

From time to time we get a pat-on-the-back from a happy customer in the form of a letter or email, and it's great to be reminded that our dedication to exceeding our customers' expectations is appreciated. If you'd like to tell us how you think we're doing we'd love to hear from you.

A. Woodford - 28th December 2011

"Just a few lines to let you know about the excellent service that I received yesterday... At your warehouse I was served by Aaron. I found that he was courteous, thorough and professional and displayed a great attitude towards his work. Whilst someone has to do the unglamorous backroom stuff, I hope that you'll be able to find him a "front of house" role before too long..."

N. Stewart - 25th October 2011

Dear Graham & Justin,
As the shower room is now completed its an appropriate time to say a big thanks to both of you.

From the first moment we visited Island Bathrooms Graham very quickly understood our requirements and
guided & assisted us in making the right selections, from that moment on he arranged
everything - ordering - delivery - coordination... A big factor in the success of this project was undoubtably the close cooperation between Graham & Justin working together to ensure all went smoothly - no mean feat.

We are extremely pleased with the end result, just what we wanted and have no hesitation
in recommending both Island Bathrooms & Bathroom Solutions to any prospective customers.

S. Ginbey - Ferndown - 25/07/2011

"I found no fault with service provided. I had to return one small unit as I had over ordered for the space available. I received courteous and quick after sale service. A pleasant place to shop. Thank you."

M. Masding - Poole - 25/07/2011

"You have a great range, competitive prices, friendly staff, and it was so helpful to see so much on display for quality/sizing etc... Thank you! Our bathroom looks brilliant and everything we needed for it was found at your store. Great range of suites, loos, accessories, tiles, lights etc. See you again!"

M. Bartlett - Bournemouth - 25/07/2011

"The whole experience was brilliant, Kim was marvellous, and the small problem with the toilet flush was sorted promptly. Staff at warehouse were great too. It's unusual to go to a shop where staff have such expertise in products, and are so professional and friendly."

Sue & Mike Jarrett - Not dated: added 27/11/2010

"To Kim, Thank you for your help when we had to change our bathroom bits recently it was very much appreciated!"

Richard Ellis – Salisbury – 06/12/10

“Just a note to thank you very much for your efficient delivery of the spares which we needed, under guarantee from V&B for the 9955 toilet seat. The part fitted perfectly and all's as it should be. Your good service is much appreciated."

Jim Vincent - 22/09/2010

"Kirsty...I would just like to say how much I appreciate your efforts in getting this part identified and also pointing me in the right direction to get it replaced...Both Island Bathrooms and Vado have shown great customer support here and I will not hesitate to recommend both companies in the future."

John Perks – Ringwood, Hampshire – 15/07/10

“I had a recurrence of a problem last month with the same fault on this part.  You responded the same day and the supplier had another part with us the day after.  I therefore just wanted to let you know that I thought this was excellent customer service, from you and from the manufacturer, and was appreciated."

Juliet Sheppard & Ian Pegram – Twickenham, London – 25/03/10

“My partner and I bought our new bathroom suite from Island Bathrooms several months ago and have now had it installed. The whole experience from planning, choosing, purchasing and delivery has been conducted by Island Bathroom staff with consistent, friendly professionalism. As an example; last Friday we had to return because we had three queries with parts. We were down for the weekend from London and were facing a weekend without a loo! You were extremely efficient and helpful and having contacted the manufacturers for a replacement part advised that your warehouse might just be able to help.

We reached the warehouse 10 minutes before they were closing and as the rain lashed down Craig(?) quietly but determinedly solved our problems. It felt like service beyond the call of duty and was very much appreciated.

Thank you and the team; we already recommended Island Bathrooms to our friends, as indeed the company was recommended to us."

Mike & Cheryl Edwards – Bournemouth, Dorset – 08/01/10

“My wife and I would like to thank your staff most sincerely for the help and understanding in choosing our requirements. In particular Hazel at WaterWorks and Graham at Island Bathrooms are absolute gems and must be congratulated on their knowledge and help. Having been in business myself for many years, although now retired, I know just how difficult it is to recruit and keep good staff. You very much seem to have the best, we were very impressed."

Mr & Mrs Hay – Bournemouth, Dorset – 1710/09

“Dear Graham Hay and all your wonderful staff, just to say thank you sooo very much."

Maria Berggren – Bournemouth, Dorset – 18/08/09

“Thank you very much for your excellent customer service to us when renovating our bathrooms; at all times you have been professional, friendly and helpful. A big thank you!"

Debbie Healy – Bournemouth, Dorset – 140409

“Hi Matt, just wanted to extend my thanks for arranging to have the door seals delivered. I am so grateful to you for arranging this, in this day and age it’s great to receive such excellent customer service and more importantly to let someone know when it has been delivered. I am singing your praises to everyone!!”

Lizzie Dyer – Weybridge, Surrey – 03/09

“Hi Rob, that’s very generous of you to send me a free replacement and very much appreciated, the product looks great and my kids love not having to mess with bottles. Thank you very much.”

Adrian Fry – Christchurch, Dorset – 02/2009

“I purchased a bathroom suite a couple of years ago from you, and last year I changed the toilet seat to a soft close type. This broke last week and I called and spoke to Matt in your sales department. He looked in to it for me and called me back to say that he had arranged with the manufacturer to have it replaced and I could collect a new one from your stores under guarantee. I know that I wouldn't have received this level of service from an internet site, and am pleased that I shopped locally. Thank you for the excellent service, I look forward to shopping with you again.”

Tom Wills – Bournemouth, Dorset – 23/06/08

“I am taking the time to write to you, to express in words, how very pleased I have been with the excellent service that I received from Island Bathrooms. Graham’s very efficient service that he provided, in keeping me informed at all times, and his customer care in ensuring that I would make good use of the space that I had available by helping me with the designs, has resulted in a bathroom that is incredibly elegant.”

Susan Suliman – Christchurch, Dorset – 14/05/1999

“I am writing to say how impressed I have been by the service I have received. The showroom staff were always helpful, knowledgeable and professional.”

Mr & Mrs Salnikov – Bournemouth, Dorset – 22/11/1998

“Professionalism is a word we have used to describe the fitting team and it is one which applies to you also. Your knowledge, guidance, confidence and humour have been greatly appreciated by us and we would not hesitate for one moment to recommend you to anyone contemplating the daunting task of “doing up” their bathroom. Thank you for all your help and efficiency.”

Mr & Mrs. Stearn – Poole, Dorset – 25/03/1998

“I have been particularly grateful to Kim for all her time, trouble and expertise. She has been extremely helpful in guiding me through the uncharted territories of bathroom equipment and the advice has been invaluable. As you probably know, I have already refered 2 friends to Island Bathrooms on the strength of Kim’s expertise, and will certainly have no hesitation in pointing others in your direction.”

P.L. Nethercott – Poole, Dorset – 18/03/1998

“This letter is to express our great appreciation of the assistance and advice we have received from Tonia who throughout has familiarised us in great detail with the various choices available and more recently has organised minor after sales repairs. We have no hesitation in recommending your services.”

We have also sold hundreds of smaller items directly to customers across the country through our eBay store since October 2006, and we maintain a 100% feedback record:

“Love these, there so handy. Came the next day too”

“Fast, fair priced carriage. Well packed. Helpful. Thanks”

“Fast well packed. Happy to buy again. Thank you.”

“Good service again from a recommended seller. Many thanks...”

“Extra fast service-arrived the next day-very impressed. Thanks a lot!”

“Brilliant!!! Super fast delivery, great product, many thanks, A++++”

“Brilliant product! Quick delivery - very happy. Recommend”

“Fast and efficient service. Goods received in perfect condition. Great buy.”